Frequently Asked Questions
Everything you need to know about your ASHLEYlauren experience.
How do I determine my correct size for an ASHLEYlauren gown?
We recommend referring to our specific size guide found on each product page. Since formal wear often runs differently than casual attire, please have your bust, waist, and hip measurements ready to compare against our chart.
What is your return policy for evening wear?
Due to the delicate and high-end nature of our garments, we offer a 14-day return window for store credit or exchange, provided all original tags are attached and the item shows no signs of wear.
How long does shipping take for a special occasion dress?
In-stock items typically ship within 2-3 business days. Standard shipping usually takes 5-7 business days, though expedited options are available at checkout if you have an upcoming event date.
Do you offer international shipping?
Yes, ASHLEYlauren ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible; however, because computer monitors and mobile screens vary, we cannot guarantee that your monitor's display of any color will be completely accurate.